Nudging New Mexico: Kindling compliance among unemployment claimants

Joy Forehand & Michael Greene

Deterring small-scale fraud, such as by those who file exaggerated weekly unemployment reports, often requires more resources than the effort is worth. But by applying concepts from behavioral economics—from…

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Exceptional performance: A nonrenewable resource

Michael E. Raynor, Derek M. Pankratz, & Selvarajan Kandasamy

Deloitte Review: Issue 18

Deloitte University Press

Humans are not perfect. We overgeneralize from our personal experience, often neglect logical analyses, and are generally overconfident in our judgments. These biases extend…

Press Room podcasts

(podcast) Smart device, smart pay: Taking mobile payments from coffee shops to retail stores

Mobile payments, or mPayments, have grown from a niche market to a potential $700–800 billion opportunity by 2017. Deloitte’s Craig Wigginton spoke with Tanya Ott about the factors related to mPayment’s growth, such as new wearable technology…

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