Breaking up is hard to do

Susan K. Hogan & Timothy Murphy

While emotional biases may help keep consumers “locked in” to unsatisfying business relationships, there is a price to be paid in terms of consumers’ attitudes toward a company’s offerings and the…


The retail transformation

John Hagel III, John Seely Brown, Tamara Samoylova, Kasey M. Lobaugh, & Neha Goel


Smart device, smart pay

Dr. Preeta M. Banerjee & Craig Wigginton

USEF June 2015

US Economic Forecast: Volume 3 Issue 2

Dr. Daniel Bachman

Consumer product trends

Pat Conroy, Kim Porter, Rich Nanda, Barb Renner, & Anupam Narula

What challenges could the consumer product industry be facing five years from now? CPG companies can prepare themselves for a range of possible futures by harnessing…


Onslaught of the smart machines

Tom Davenport

How should organizations capitalize on and cope with cognitive technologies in the workplace? Should they simply designate the last person to leave the office, schedule…

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(podcast) Making retirement security a reality

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