Issue 33
Issue 33
Advancing the AI conversation
Letter from the editor
Elisabeth Sullivan
Editor in chief,
Deloitte Insights
Artificial intelligence has gone from a fringe technology to what many consider to
be must-have, market-making and
-shaping tech. And with each passing day, the AI conversation is evolving in real
time, spurred on, of course, by all
things generative-AI–related and the more readily apparent impact AI could have on
organizations, industries, and
economies.
In this issue, we’re featuring some of Deloitte’s latest proprietary research and
insights to help move the AI
conversation forward, offering fresh perspectives and foresight on what those
organizational and economic impacts might
be.
We look at what it takes to scale from gen AI pilots to full implementation, which
success metrics business and tech
leaders turn to when determining the impact of their AI investments, what AI’s
potential impact on work and the workforce
might be, how prepared organizations feel for the associated risk and governance
issues, and much more.
Read on.
Letter from
the editor
Features
Perspectives
Data points
Many tech leaders’ influence in the C-suite is growing, new Deloitte research suggests
More tech leaders in Deloitte's CIO Pulse Survey say they report directly to their CEO, an indication of tech's increasingly influential role in business
A burgeoning ‘AI-generated’ market: Insurance safeguards against AI risk
AI insurance could be a nearly US$5 billion market in just eight years, according to Deloitte US
A snapshot of AI adoption: Italy’s design sector
Italian design connotes innovation and expert craftsmanship, and a Deloitte Private study found that AI isn’t yet a common tool of the trade across some Italian design disciplines
Are new generative AI features in software a monetizable enhancement or table stakes?
A recent Deloitte US analysis assesses gen AI’s potential impact on software providers’ revenue
Few AI regulations across the globe address the outcomes rather than the tech
Outcome-based and risk-weighted regulations are an underused tool that can both protect the public interest and encourage innovation, a Deloitte US analysis shows
Gen AI investments increasingly extend beyond the AI itself
Deloitte’s State of Generative AI quarterly survey explores where industry leaders are directing their gen-AI–related funding
More hands-on gen AI experience increases optimism—and caution—for millennials and Gen Z
Younger workers around the world remain wary of generative AI’s impact, according to an expansive, new survey from Deloitte Global
European organizations’ gen AI preparedness has increased, but few feel ready for the associated risks
Europe-based respondents to a Deloitte survey report higher levels of strategy, tech, and talent preparedness for generative AI adoption, and less progress in the areas of risk and governance
More US consumers think AI-generated health information should be left to the experts
While US consumers are less inclined to use gen AI for their own health fact-finding, they trust their clinicians to wield gen AI tools in care delivery, a Deloitte US survey shows
Many tech leaders’ influence in the C-suite is growing, new Deloitte research suggests
More tech leaders in Deloitte's CIO Pulse Survey say they report directly to their CEO, an indication of tech's increasingly influential role in business
A burgeoning ‘AI-generated’ market: Insurance safeguards against AI risk
AI insurance could be a nearly US$5 billion market in just eight years, according to Deloitte US
A snapshot of AI adoption: Italy’s design sector
Italian design connotes innovation and expert craftsmanship, and a Deloitte Private study found that AI isn’t yet a common tool of the trade across some Italian design disciplines
Are new generative AI features in software a monetizable enhancement or table stakes?
A recent Deloitte US analysis assesses gen AI’s potential impact on software providers’ revenue
Few AI regulations across the globe address the outcomes rather than the tech
Outcome-based and risk-weighted regulations are an underused tool that can both protect the public interest and encourage innovation, a Deloitte US analysis shows
Gen AI investments increasingly extend beyond the AI itself
Deloitte’s State of Generative AI quarterly survey explores where industry leaders are directing their gen-AI–related funding
More hands-on gen AI experience increases optimism—and caution—for millennials and Gen Z
Younger workers around the world remain wary of generative AI’s impact, according to an expansive, new survey from Deloitte Global
European organizations’ gen AI preparedness has increased, but few feel ready for the associated risks
Europe-based respondents to a Deloitte survey report higher levels of strategy, tech, and talent preparedness for generative AI adoption, and less progress in the areas of risk and governance
Contributors
Tasha Austin
Tasha Austin is a principal in Deloitte US’s government and public services practice whose experience includes commercial and federal financial statement audits, fraud, dispute analysis and investigations, artificial intelligence, and advanced data analytics. Austin helps lead the practice’s AI and data analytics offering, helping clients with their financial management transformation.
Andrew Blau
Andrew Blau leads Deloitte US’s strategic futures practice, helping clients think creatively and strategically about how they can successfully compete despite macro and market uncertainties in the world around them. He also leads eminence and insights for Deloitte Consulting, developing Deloitte US’s perspectives on cross-cutting issues shaping organizations and markets.
Sonia Breeze
Sonia Breeze leads Deloitte New Zealand’s human capital consulting practice and is also the internal talent partner. She’s committed to enabling organizations to maximize the potential of their people. She leverages 25 years of experience in human capital consulting and health care, and as a CPO, to advise on and implement the people-oriented aspects of change including technology enablement.
Susan Cantrell
Susan Cantrell is vice president of products and workforce strategies for Deloitte US’s consulting business, and a frequent speaker on human capital and the future of work. She is coauthor of the Harvard Business Press book Workforce of One and her work has also appeared in publications including Harvard Business Review, The Wall Street Journal, and MIT Sloan Management Review.
Corrie Commisso
Corrie Commisso is a senior editor at Deloitte Insights leading global content strategy for human capital and the future of work. She has more than 20 years of experience in writing, editing, and creative direction, and holds degrees in journalism and library and information science—a combination she credits for her ability to tell deep and engaging stories.
Peter Evans-Greenwood
Peter Evans-Greenwood is an independent advisor and consultant, a senior fellow at the Australian Davos Connection, and a former fellow at the Deloitte Centre for the Edge in Australia. With over 20 years of experience at the intersection of business and technology, he combines systematic and integrative thinking to help organizations make informed decisions in an uncertain business environment.
Robert Hillard
Robert Hillard leads consulting across Asia Pacific, including in China, Japan, Australia, India, Singapore, Malaysia, Indonesia, Thailand, Vietnam, New Zealand, and South Korea. He has previously served as a member of Deloitte’s global board (Deloitte Touche Tohmatsu Limited), CTO for Deloitte Asia Pacific, and the chief strategy and innovation officer for Deloitte Australia.
Susan C. Hogan
Susan C. Hogan is the global leader of Deloitte’s finance and performance practice, and the leader of Deloitte US’s finance transformation practice. Hogan has nearly 30 years of transformation consulting experience, primarily in finance and global business services.
Stuart Johnston
Stuart Johnston is the Deloitte Global clients leader and a member of the global clients and industries executive. Based in Australia, he also serves as a lead client partner and advisory partner, focusing on enhancing relationships with board members and executives, and connecting Deloitte member firms globally.
Ira Kalish
Ira Kalish is the chief global economist at Deloitte Touche Tohmatsu Ltd. He is a specialist in global economic issues as well as the effects of economic, demographic, and social trends on the global business environment. His insights have appeared in publications including The Wall Street Journal, The Economist, and The Financial Times.
Thirumalai Kannan
Thirumalai Kannan is a researcher with the Deloitte Center for Government Insights. His research focuses on the quantitative analysis of cross-cutting issues in government, including emerging technologies like AI and advancing citizen trust.
Pankaj Kishnani
Pankaj Kishnani is a research manager with the Deloitte Center for Government Insights. His research focuses on identifying trends in emerging technologies in the public sector. He closely tracks digital government transformation, the regulation of emerging technologies, the role of government in catalyzing innovations, and citizen-centric service delivery models.
Annalyn Kurtz
Annalyn Kurtz is the executive editor of Deloitte Insights. Prior to her role at Deloitte, she worked as a business journalist, newsroom leader, and educator. She has written about business and economics topics for CNN Business, Fortune, and The New York Times, among others.
Chris Lewin
Chris Lewin is a partner in the Consulting practice at Deloitte with a specialization in automation. He has extensive data and analytics experience driving major IT transformation programs of significant complexity, risk, and cost. Lewin has a range of experience driving automation outcomes for clients and has strong global connections with Deloitte's RPA software vendors and internal SMEs.
David Mallon
David Mallon is chief analyst and market leader for Deloitte US’s Insights2Action team, helping clients sense, analyze, and act at the ever-shifting intersection of work, workforce, workplace, and industry. He brings more than 20 years of experience in human capital, with expertise in organization design, organizational culture, HR, talent, learning, and performance.
Joe Mariani
Joe Mariani is a senior research manager with Deloitte’s Center for Government Insights. His research focuses on innovation and technology adoption for both national security organizations and commercial businesses. His previous work includes experience as a consultant to the defense and intelligence industries, a high school science teacher, and a Marine Corps intelligence officer.
Timothy Murphy
Tim Murphy is a senior manager in Deloitte’s Center for Integrated Research. As a researcher and analytical scientist, he focuses on understanding how organizations undergo large-scale transformations that grow the business, bolster operations, and make the enterprise more resilient against external shocks and disruptions.
Kellie Nuttall
Kellie Nuttall is lead partner for strategy and business design and the AI Institute at Deloitte Australia. Nuttall specializes in AI strategy and transformation initiatives, working with senior executives to build their AI fluency and their understanding of AI technologies. Prior to joining Deloitte, Nuttall built analytics capabilities within both government and private-sector organizations.
John O’Mahony
John O’Mahony is a lead partner at Deloitte Australia with over 20 years of professional economics experience. His skills and expertise include economic impact analyses, economic modelling, and economic policy. His specific industries of interest include telecommunications, media, technology, infrastructure, retail, housing, and manufacturing.
Julian Sanders
Julian Sanders is a research lead in Deloitte’s DEI Institute with multi-industry experience in education, public policy, program management, and research. In his current role, he manages and activates diversity, equity, and inclusion research, contributing to the institute’s thought leadership.
Nic Scoble-Williams
Nic Scoble-Williams is a partner at Deloitte Tohmatsu Consulting LLC and the Asia Pacific leader for the future of work. Based in Japan, and with more than 20 years of cross-industry experience in IT services, talent strategy and advisory, and mergers and acquisitions, Scoble-Williams works with businesses and governments to embed a “future of work” vision into enterprise transformation strategies.
Brenna Sniderman
Brenna Sniderman leads the Center for Integrated Research, where she oversees cross-industry thought leadership for Deloitte. In this capacity, Sniderman leads a team of researchers focused on global shifts in digital transformation, trust, climate, and the future of work—how organizations can operate and strategize in an age of digital, cultural, environmental, and workplace transformation.
Peter Williams
Peter Williams is a retired partner for Deloitte Australia. He served as the chief edge officer at Deloitte’s Centre for the Edge Australia and the chairman of Deloitte Australia’s Innovation Council, and was a founder of Deloitte Digital.
Michael Wolf
Michael Wolf is a global economist at Deloitte Touche Tohmatsu Ltd. He began his career as an economist at the US Labor Department and has since held economist positions at Moody’s Analytics, Wells Fargo Securities, and PwC. His insights have been featured in media outlets including The Wall Street Journal and National Public Radio.
Gerald C. Kane is a visiting scholar at Harvard Business School, and a professor of information systems and the faculty director of the Edmund H. Shea, Jr. Center for Entrepreneurship at Boston College. He has authored more than 100 papers dealing with the implications of digital technologies on organizations for both academic and practitioner audiences.
Meet the team
Executive advisor
Rod Sides
Publisher
Jeff Pundyk
Editor in chief
Elisabeth Sullivan
Art director
Matt Lennert
Creative
Sylvia Yoon Chang (team lead)
Jaime Austin
Manya Kuzemchenko
Natalie Pfaff
Molly Piersol
Sofia Sergi
Jim Slatton
Sonya Vasilieff
Harry Wedel
Alexis Werbeck
User experience research and design
Denise Weiss (team lead)
Danielle Johnson
Joanie Pearson
Sanaa Saifi
Web production
Melissa O’Brien (team lead)
Web development
Sourabh Yaduvanshi (team lead)
Megha Priya
Nitin Gaurav Singh
Naveen Bhusare
Supreetha R
Digital operations
Ekta Dubey
Audience development
Turner Roach (team lead)
Atira Anderson
Pooja Boopathy
Kelly Cherry
Maria Martin Cirujano
Nikita Garia
Publishing operations
Stacy Wagner-Kinnear
Knowledge services
Joy Kishta (team lead)
Pruthvi C.
Pallavi V. Nair
Abhijit Sahu
Roshni Thawani
Production
Blythe Hurley (team lead)
Hannah Bachman
Prodyut Borah
Preetha Devan
Aparna Prusty
Shambhavi Shah
Multimedia
Sarah Jersild
Audience insights and product management
Amy Bergstrom (team lead)
Hannah Rapp Collins
Nishant Raghuwanshi
Editorial
Aditi Rao (team lead, US and India)
Annalyn Kurtz (team lead, US and global)
Richard Horton (team lead, Europe)
Jennifer Wright (team lead, Asia Pacific)
Andy Bayiates
Rupesh Bhat
Cintia Cheong
Corrie Commisso
Pubali Dey
Karen Edelman
Abrar Khan
Rebecca Knutsen
Kavita Majumdar
Debashree Mandal
Sanjukta Mukherjee
Elizabeth Payes
Arpan Kumar Saha
Sara Sikora
Rithu Thomas
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting.
Please see www.deloitte.com/about to learn more about our global network of member firms.
Copyright © 2024 Deloitte Development LLC.
All rights reserved.
BACK TO DI MAGAZINE Issue 33
BACK TO DI MAGAZINE Issue 33
Originally published in “Economic Growth” on March 4th, 2022.
View the articleEndnotes
