Collection

Customer and Business Strategy

DR10_NotYetBegunToShop_1000x1375_cvr

I Have Not Yet Begun to Shop … Or Have I?

Patrick Conroy & Anupam Narula

SO_Rewired-Customer_1000x1375_cvr

The Rewired Customer

Jonathan Copulsky & Christine Cutten

DR9_BrandResilience_1000x1375_cvr

Brand resilience

Jonathan Copulsky, Alicechandra Fritz & Mark White